BFC developed the methodology and test instruments for the first computerized assessment of bank's staff, and carried out an assessment of middle management.

BFC met highest standards by:

• Evaluating the qualifications of 600 bank employees, including 70 managers;
• Creating benchmarks for staff evaluation and development;
• Customizing the assessment tools for 10 functional groups of employees;
• Identifying priorities for improvement;
• Achieving transparency and fairness via standardized, computerized testing.