On the job training is a vital follow-up to classroom training—it is designed to help trainees master and consolidate the information received in the classroom. Contrary to classroom training, the coachee holds more control over the process by asking for feedback and directions when in need. The coach's function is to guide the process, tailoring it according to his or her expertise.

The effectiveness and the quality of operations within a financial institution depend directly on the qualifications of its personnel. Classroom training helps to develop professionals who positively and efficiently contribute to the corporate bottom line.